The shipping of our packages within the European Union is provided by DPD Home
Europe outside the EU
The cost for shipments to other European countries, as well as countries outside Europe depends on the destination and the weight of the package and is a minimum of € 25, - regardless of the value of the order plus a price per kilo. We recommend that, in the case of a shipment to a destination in this category, you first contact the customer service department in order to determine together the best and most cost-effective shipping solution.
SHIPPING
Track & Trace code
You will receive an e-mail with a Track & Trace code so you can track the shipment. This code only works after the package has been scanned by DPD. In most cases this happens after 22:00 pm, but it can also happen that the code only works the next morning after 08:00 am.
If you have not received a Track & Trace code, please contact our customer service by email at [email protected] so we can find out what the problem is and immediately look for a solution.
Delivery
DPD delivers from Monday to Saturday. If you are not home when the package is delivered, then your order will be delivered to a DPD service point where you can pick up the package the next day. You now have 7 days to collect the package before it is returned to us.
